Cancellation and Refund Policy
Last Updated: [March 2025]
At Viae Ad Scientia Solutions Private Limited, we strive to provide high-quality services tailored to our clients’ needs. Our refund policy ensures transparency and fairness while maintaining the integrity of our services.
1. General Refund Policy
- Due to the nature of our services, refunds are generally not provided once a service has been rendered or initiated.
- Refund requests will be considered only under exceptional circumstances, such as service non-fulfillment, technical errors, or failure to meet agreed-upon deliverables.
2. Eligibility for Refund
A refund may be considered in the following situations:
- Service Non-Delivery: If we fail to initiate the service due to unforeseen technical or operational issues.
- Duplicate Payment: If a payment is accidentally made twice for the same service, we will refund the excess amount after verification.
- Cancellation by Viae Ad Scientia: If we are unable to provide the agreed-upon service due to internal reasons, a full or partial refund may be issued.
3. Non-Refundable Services
- Services that have been partially or fully delivered.
- Customized consulting, project management, or mentoring services where time and resources have already been allocated.
- Testing services where reports, analysis, or results have been shared with the client.
- Any service availed under promotional or discounted pricing.
4. Refund Request Process
To request a refund, please follow these steps:
- Send an email to [viaeadscientia@gmail.com] with the subject line “Refund Request – [Service Name]”.
- Include details such as invoice number, service description, payment proof, and the reason for the refund request.
- Our team will review your request within 7 business days and notify you of the outcome.
- Approved refunds will be processed within 10–15 business days via the original payment method.
5. Contact Information
For any queries regarding our refund policy, you can contact us at:
📧 Email: viaeadscientia@gmail.com
📞 Phone: 7760908896
🌐 Website: [www.viaeadscientia.com]
This policy is subject to change at the discretion of Viae Ad Scientia Solutions Private Limited. Any updates will be posted on our official website.